Info

our policies

Orders - All orders require a 50% deposit to begin work and full payment before shipment. All orders are final. No returns or exchanges. No cancellations.

Returns - We do not accept returns. All of our products are made to order. If you believe your product to be defective please contact us within 7 days of delivery so we can review your issue.

Lead times - All orders are custom made to order and will be delivered 3-5 weeks from the order date.

Sale of Goods - We craft all of our products with the belief that they are of suitable quality. Any defects must be reported within 7 days of delivery. Our liability will not exceed the value of the products in question. We are not liable for loss of profits nor consequential, financial, or other losses.

Materials - We love working with natural materials which all have unique coloring and characteristics. Our materials will age and develop a patina over time. Our swatches are meant to indicate general coloring and pattern however, the specific materials we deliver will have unique characteristics.

Wholesale - We are accepting new wholesale accounts on a selective basis. Please submit all inquiries to info@finegraincarpentry.com

To The Trade - We offer a trade discount to interior designers and architects. Please email a copy of your resale certificate to info@finegraincarpentry.com